FAQ

Does it work on all hair types?

Yes, Anion Therapy is suitable for all hair types, whether short, long, fine, thick, curly or straight.

How long does it take to see results?

The first effects can be felt from the very first applications (scalp more relaxed, hair softer). For visible results on hair growth, we recommend regular use for around 3 months.

How do I clean it?

The brush is easy to clean: simply remove the massage head and rinse with warm water and mild soap. Wipe with a clean cloth before reinserting.

Is it 100% safe?

Yes, Anion Therapy is safe, with no excessive heat or chemicals. It uses gentle, non-invasive technology, suitable even for sensitive scalps.

What is the delivery time?

Delivery takes between 7 and 12 days.

How long does it take to receive a tracking number?

It takes 2-3 working days.

Will I receive a confirmation number when I place my order?

Yes, all customers will receive an order number after placing their order. Please contact us if you do not receive it within 24 hours.

How can I pay?

We accept most payment methods, including Visa, Mastercard, PayPal, Google Pay, Apple Pay, Shop Pay and many others.

Is payment secure?

Yes. The security of our customers' information is one of our top priorities, so please be aware that the banking transactions carried out are 100% private and secure. 

If I'm not satisfied with Rootz, can I get my money back?

Of course, your satisfaction is very important to us, which is why we offer a 180-day guarantee.

What are the conditions of the guarantee?

To qualify for a refund, you must meet the following conditions: 

1. The Rootz must be in good condition (no cracks or physical damage).
2. If this condition is met, please contact our support team at support@getrootz.com.

Where can I contact you for further information?

You can contact us at support@getrootz.com